Posted by TimesJobs.com on Jan 20, 2017
The advent of technology and automation is making millions of jobs redundant and the skills associated with them. We talked to industry experts to get an insight on the skills that are on the verge getting redundant in 2017.
Apeksha Kaushik, TimesJobs Bureau
As per World Economic Forum report about 5 million jobs will get redundant by 2020 and so would be the skills required to do these jobs.
Speaking about this issue, Niharika Jalan, Head Training, Kestone Integrated Marketing Services Pvt Ltd said, “A latest report by HFS research said, India could lose 6.4 lakh low-skilled positions in IT services and the BPO industry because of the automation of support and back-office processing work. This would essentially include the entry level jobs such as those of data entry and processing which are now being automated. This trend is expected to be followed by the Banking industry which also has a lot of jobs that can potentially be automated, a few such as running credit cheques, cash tellers etc. have already been automated and are now more than 90% automated.”
Emphasizing the impact of automation in HR segment Jalan said, “The regular HR processes will cease to become skills being looked out for with the increase in automation. Technology tools and apps are able to efficiently manage a number process including recruitment search, training, performance reviews etc. Hence HR professionals will need to up the ante and offer a higher level of skills such as career planning, progression etc.”
Sunil Goel, MD GlobalHunt, a leading executive search said, “Due to technological innovations some roles may change and people get optimized from low end job to high end job. Profiles in contact center and operations are more likely to see vital skills getting redundant.”
The impact of automation, technological advancements and digitization will be seen across sectors and verticals. Sumit Kumar, Vice President, NETAP, TeamLease Services highlights how key segments of the economy will see crucial skills becoming redundant in the times ahead:
Impact on manufacturing sector
Be it manufacturing or services, human capabilities are taken over by technology. In manufacturing sector, robotics and automation will make skills like fabrication, painting, welding, and cutting obsolete. These jobs are now being done through technology driven processes with utmost precision with minimal or no intervention of manual element.
Impact on IT sector
IT sector, which has been the largest employment generator, will no longer need plain vanilla skills in coding and programming. As per NASSCOM, by 2020, 50 per cent of all IT jobs will be lost to automation. Technology is becoming more specialised, IT firms are looking for software professionals with creativity skills and analytical capabilities.
Impact on customer services segment
Technology is also impacting the customer desk/ service jobs which are being done through highly specialised software. Demand for people with communication skills is shrinking as 80 per cent of such jobs are driven by technology.
Impact on finance sector
Financial analysis reporting and compliance jobs are being taken over by cognitive technologies. Data crunching is no longer a desired skill to do such jobs. Even Financial advice is generated through highly complex and specialised software which is making investment advisor’s job redundant.
Impact on automobile sector
Vehicle repairing skills are getting redundant. Complexity of technology makes repair complicated which leads to replacement of a part, which is again being done by automation reducing the involvement of human labour.