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Job Details


Experience: 8 - 10 Years | Salary: Not Disclosed by Recruiter | Opening(s): 2 | Posted Date : 2017-06-13
Hiring For A Reputed Client of GlobalHunt
Designation Branch Manager/Regional Manager
Job Description
  • Ensuring that Service network operate in consonance with the laid-down service guidelines / standards. 
  • Customer satisfaction and action plans to further enhancements. 
  • Ensuring service speed is as per laid terms and guidelines. 
  • Resolution of customer / trade grievances and plan for non-occurrence. 
  • Regular field / market visits.
  • Credit Management & Operational health check for service network. 
  • Ensure optimized network and its efficiency. 
  • Ensuring availability of tools, parts, equipments at the ASCs. 
  • Co-ordinating for training requirements of Service network. 
  • Drive dealer support activities. 
  • Responsibility of reducing non-defect calls. 
  • Manpower Capacity planning for seasonal preparedness. 
  • Drive cost effectiveness/reduction activities (Spare consumption, returns etc). 
  • Close interactions with sales team and extend service support. 
  • Direct handling of FSC/Flagship center operations. 
  • Monitoring other operational overheads. 
  • Implementation / execution of new projects as per HO guidelines.
  • Regular reviews with Area service heads and other support functions.
Desired Profile
  • Ensuring that Service network operate in consonance with the laid-down service guidelines / standards. 
  • Customer satisfaction and action plans to further enhancements. 
  • Ensuring service speed is as per laid terms and guidelines. 
  • Resolution of customer / trade grievances and plan for non-occurrence. 
  • Regular field / market visits.
  • Credit Management & Operational health check for service network. 
  • Ensure optimized network and its efficiency. 
  • Ensuring availability of tools, parts, equipments at the ASCs. 
  • Co-ordinating for training requirements of Service network. 
  • Drive dealer support activities. 
  • Responsibility of reducing non-defect calls. 
  • Manpower Capacity planning for seasonal preparedness. 
  • Drive cost effectiveness/reduction activities (Spare consumption, returns etc). 
  • Close interactions with sales team and extend service support. 
  • Direct handling of FSC/Flagship center operations. 
  • Monitoring other operational overheads. 
  • Implementation / execution of new projects as per HO guidelines.
  • Regular reviews with Area service heads and other support functions.
IndustryConsumer Electronics / Appliances / Durables
Functional Area Sales, Retail, Business Development
Skills Operations, service
Education PG - MBA/PGDM - Any Specialization Doctorate - Doctorate Not Required
Location Rajkot, Vadodara
Contact HR
Call on 91-11-46547700
Email jobs@globalhunt.in
Reference id GH/CRS/Branch Service Manager_CD/JC//26052017//69171

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