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Experience: 5 - 8 Years | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2017-05-29

Hiring For	A Reputed Client of GlobalHunt
Designation	Quality Assurance/Quality Control Manager
Job Description	Set measurable quality standards as per international standards for all areas of Service Desk / IT Support function. Ensure that the performance of the IT Service Desk / IT Support is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for changes to the IT Service Desk / IT Support Ensure that an internal audit is adopted to verify that the IT Service Desk / IT Support conforms set quality standards. Analyze data on the effectiveness of the IT Service Desk / IT Support and evaluate where continual improvements of the IT Service Desk / IT Support can be made. This shall include data generated as a result of monitoring and measurement and from other relevant sources. Ensure that all relevant process documents are established and maintained to provide instant access to IT Service Desk / IT Support. Also ensure that such documents are reviewed periodically for any new process changes. Identification of end user training need by ticket trend analysis.
Desired Profile	Strong knowledge related to quality and audit standards. Knowledge of project management. Fundamental knowledge related to Application architecture and the various tiers. Good communications skills. Ability to work in a team driven environment under stringent targets. Good Analytical, Problem Solving Skills and Interpersonal Skills.
Industry	Retail / Wholesale
Functional Area	Production, Manufacturing, Maintenance
Skills	IT Service Desk, Auditing, Quality Standards, User Training
Education	UG -B.Tech/B.E. - Any Specialization PG - M.Tech - Any Specialization Doctorate - Doctorate Not Required
Location	Thane
Contact	HR
Call on	91-11-46547700
Email	jobs@globalhunt.in
Reference id	GH/CRS/Quality Manager for Service desk/JC//10052017//68862

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