Job Details

Performance:

• Portfolio Management in a Metro/Non Metro Market, in line with Operating Plan
• Execute collection strategy for the region, track performance and give inputs to ZCM
• Manage Credit loss/Collection effectiveness and recovery/Portfolio health indicators/Productivity and cost/Liaise with legal
• Portfolio segmentation and corrective actioning.

Productivity:

• Preparing agency payouts in line with the business P & L and COC model and ensure billing within defined timelines.
• Monitor CAPE as per collections strategy.
• Track and generate MIS of region for ZCM/Segment manager - NCL/Head Collections.
• Identify and develop channel partners to create effective field force as per the required capacity. Maintain cordial vendor relations.
• Perform due diligence on accounts for settlement & Legal and ensure wing to wing closure.
• Ensure cases are allocated across agencies within defined time lines.

People:

• Responsible for leading team of Agency Managers for conducting and monitoring field collection Processes. 
• Responsible for leading team of Agency Managers for conducting and monitoring field collection Processes. 
• Develop individuals in team for expertise follow up on high value and EWS accounts.
• Mentor and Equip team to negotiate effectively and to have proactive approach to highlight early warnings wrt to market behaviour & trends, by conducting regular training, coaching and awareness sessions.
• Timely and Rationale Goal setting, ensure timely feedback and MYR/EMS completion for the Team.
• Communicate targets across teams/ vendors and coordinate with internal and external stakeholders through structured review mechanism.

Compliance:

• Ensure adherence to Compliance Policy, Collections processes and Audit requirements, maintaining standards to achieve customer satisfaction
• SVCL coverage at all locations of the region.

Should have good communication skills

Expertise in people management is required