+91-995-845-4422
+91-120-358-0000
globalhunt current openings
corporate connect corporate connect
Corporate Connect
looking for job looking for job
Looking for a job?

Job Details


Experience: 15-18 Years4 | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2017-05-17
Hiring For A Reputed Client of GlobalHunt
Designation Operations Manager
Job Description
  • Data Management & Analysis
  • Provides analysis, synthesis, and interpretation of data, reviews on service quality reports, analyzes quantitative and qualitative data, assesses follow-up actions.
  • Makes recommendations to improve service quality performance. 
  • Drive Service Quality as a culture.
  • Coordinates, and facilitate strategies to disseminate best practices in service quality.
  • Creating and reviewing customer feedback formats in order to review poor/average feedback rating. 
  • The incumbent has to understand the reasons of the rating and close the loop with customers and clinics on feedback issues.
  • Process Evaluation and adherence / Compliance
  • Creating and reviewing in -clinic processes for staff that will help us build long term client relationships.
  • Creating and reviewing customer experiential elements in the clinics to ensure process adherence at the centers.
  • Mystery Audit & checks to be conducted on a periodical basis and the results to be communicated to the concerned departments & followed up for closure of identified action areas.
  • Complaint / Incident Management
  • Creating and managing irate client recovery processes and driving the same across all Kaya clinics. To be a point of escalation for the resolution of complaint.
  • Coordinates appropriate training in areas of expertise.
Desired Profile
  • Leadership
  • Communication
  • Influence
  • Presentation
IndustryRetail / Wholesale
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Skills Incident Management, Service Quality, Data Management
Education Doctorate - Doctorate Not Required
Location Mumbai
Contact HR
Call on 91-11-46547700
Email jobs@globalhunt.in
Reference id GH/CRS/Manager National Service Quality/JC//25042017//68570

Verticals

Board Search
Industry Verticals
Functional Verticals
RPO
IT
IT
IT
Telecom
Telecom
BFSI
BFSI
EPC
EPC
FMCG
FMCG
FMCD
Pharma
social sector

Contact Details

Board: +91-120-358-0000

Business: +91-120-358-4000

Phone: +91-995-845-4422

Media: +91-11-46547714

Enquiry Details

Jobs: jobs@globalhunt.in

Business: corporate@globalhunt.in

Investors: investors@globalhunt.in

Media: mediaenquiries@globalhunt.in

Other Links

Site Map

About Us

Client Services

Privacy Policy

Connect with us

© 2023 GlobalHunt India Pvt. Ltd.