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Experience: 3-10 Years | Salary: 15,00,000-22,00,000 | Opening(s): 1 | Posted Date : 2026-08-14
Hiring For Leading MNC
Designation Senior Customer Service Specialist
Job Description
  • Manage the complete order lifecycle, including order entry, validation, processing, and fulfilment.
  • Review customer requests to ensure compliance with established business processes and system requirements.
  • Coordinate with internal teams to ensure timely order execution and resolution of order-related issues.
  • Build and maintain strong customer relationships by understanding customer requirements and providing effective solutions.
  • Monitor customer orders, proactively communicate updates, and manage exceptions to ensure service commitments are achieved.
  • Resolve customer enquiries, complaints, and escalations in a timely and professional manner.
     
Desired Profile
  • 5+ years of experience in Customer Service, Order Management, Customer Operations, or Order-to-Cash (O2C) processes.
  • Strong experience in end-to-end order processing, order fulfilment, customer account management, and issue resolution.
  • Hands-on experience with SAP SD and SAP MM modules.
  • Good understanding of Order-to-Cash (O2C) processes, export documentation, and Incoterms.
  • Knowledge of Letters of Credit (LC) and international trade processes is an added advantage
     
IndustryManufacturing
Functional Area CRS
Skills Customer Service, Order Management, Order Fulfilment, Order-to-Cash
Education Bachelor's degree in Business Administration, Commerce, or a related discipline.
Location Mumbai
Contact HR
Call on +91-120-358-0000
Email chetna.seth@globalhunt.in
Reference id 116347

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