Job Details

Manage the complete order lifecycle, including order entry, validation, processing, and fulfilment.
Review customer requests to ensure compliance with established business processes and system requirements.
Coordinate with internal teams to ensure timely order execution and resolution of order-related issues.
Build and maintain strong customer relationships by understanding customer requirements and providing effective solutions.
Monitor customer orders, proactively communicate updates, and manage exceptions to ensure service commitments are achieved.
Resolve customer enquiries, complaints, and escalations in a timely and professional manner.

• 5+ years of experience in Customer Service, Order Management, Customer Operations, or Order-to-Cash (O2C) processes.
• Strong experience in end-to-end order processing, order fulfilment, customer account management, and issue resolution.
• Hands-on experience with SAP SD and SAP MM modules.
• Good understanding of Order-to-Cash (O2C) processes, export documentation, and Incoterms.
• Knowledge of Letters of Credit (LC) and international trade processes is an added advantage