Job Details

Site Governance Management:

• Member of the Site Leadership Team, partnering in the execution of strategy, Management Committee meeting coordination and tracking of activities and accomplishments
• Ensure documentation pertaining to the CSC is accurate and relevant to partners and stakeholders
• Partner closely with the SLT, CRS, CTI, GPA, Compliance, Legal and HR in the execution of Strategic Priorities to optimise employee experience at the site
• Manage Site Budget: Employee engagement/Charitable giving
• Maintain Site calendar and activity tracker
• Maintain reporting from CSC and financial overview
• Coordinate site level resource and location strategy
• Ensure the smooth operation of Business Office activities managing the CSC Site Business Office Communications Analyst

Communications:

• Develop an effective Communications Strategy for both internal and external stakeholders. Maintain a comprehensive and regular cycle of communication at site level.
• Coordinate site visuals and site collateral materials including newsletters, posters and videos
• Create and maintain site distribution lists
• Maintain Intranet sites and ensure they are relevant and up to date
• Work with Site Head to find opportunities for Site Head branding and employee engagement activity
• Creative approach in writing speeches, blogs and other material for the Site Head

People, Talent Management and Culture:

• Partner with CSC HR and the Site Leadership team on promoting various employee initiatives eg. reviews site VOE results; creates working committees to address people issues at the site; Sponsors site diversity networks and VOE committees.
• Partners with CSC HR on delivery and implementation of key Site level People Priorities (eg recruitment, onboarding, learning, culture, internal mobility, employee retention and recognition programs)
• Coordinate common, efficient and effective new employee onboarding and maintains a site-wide new hire training programs.
• Selects and champions site Social Responsibility initiatives. Tracks participation and publicize accomplishments.
• Leads focus on employment attrition efforts along with managers and HR.
• Coordinate Senior Management visits to the site ensuring accurate representation of the attributes of the CSC.
• Community Investment Agenda (External Relationships and Brand Management):
• With the Site Head establish working relationships with local business associations, government agencies, colleges & universities
• Partner closely in initiatives with recruitment/grad recruitment
• Oversee community engagement

CSC Network:

• Partner with CSC APAC Business Office Head in execution of Network strategic priorities
• Matrix report into APAC O&T CAO working to fulfil Network objectives and projects
• Partner with local GPA team in highlighting significant CSC achievements

• Internal communications, event management, fundamentals of writing, creative application - composition, layout and copy for digital and non-digital communication, basics of photography, internet/ intranet applications
• Demonstrable experience of influencing and leading across a matrixed organization
• Ability to work independently and take personal initiative
• Develops and maintains internal relationships
• Develops relationships with key stakeholders to maintain awareness of organizational issues and priorities - Workgroup Leads, Business Unit Heads, Governance Team, Corporate Affairs/ Citizenship Team, etc.
• Solicits information from cross-functional resources (i.e. subject matter expert) to accomplish work
• Presents deliverables to the appropriate stakeholders for review to assure quality and accuracy
• Working with a multinational bank would be an added advantage
• Size of the budget managed – should have managed employee engagement budgets (instead of being part of a team that manages it)
• is the person part of a larger team, or owns the Comms mandate for the Org – should ideally be the one creating comms strategy as well as driving the execution
• more inward-facing events and other comms (with a decent mix of CSR stuff) – not looking for PR or Media Relations profile
• Type of org the person is coming from – ideally a financial services captive or some other similar sized captive
• Should have at least a couple of marquee personal accomplishments from a comms perspective
• Variety of experience – the range of things done within the comms spectrum

Reference ID - GH/BFSI/JC//29012020//89072/SITE BUSINESS MANAGER - (Communication Manager) (VP-Level)