Job Details

Business Driver

• Deliver budgeted sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness
• Build and manage relationship with business partners / intermediaries / channels
• Sells anchored product with bundling, mainly focuses outbound activities

Customer Experience

• Drive the right sales culture and attitude
• Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
• Continuous sales improvement effort, through active engagement with Product, Credit & Operations
• Manage customer experience & NIL Customer Complaints

Financial Objective

• MIS accuracy and discipline
• Effective capacity and cost management
• People Management
• Lead and manage a team of 2 to 4 Managers

The Right Coach

• Engage every team member and build strong team work
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management
• Identify and groom potential sales leaders
• Upgrade people management skill constantly
• Manage Attrition of Sales force

Risk Assurance

• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales teams management
• Discipline in HR and training related matters, Operational Risk Standards
• Zero tolerance of risk and compliance breaches
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices

• Being measured against Governance and Operational Risk review result of responsible sales units
• Ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
• Sales experience of at-least 2-3 years of which 1 year in managing a direct sales team will be preferred
• Should possess strong people management and leadership skills to manage approx 15-50 sales people
• Experience in handling Deposit Products of a Bank would be an advantage but not a pre-requisite.
• Good knowledge of the selected market and customer segments would be an advantage.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.

Reference ID - GH/BFSI/JC//22012020//88937/Team Manager - Secured Assets (LAP & Motgages)