Job Details

• Leading product specific migrations
• Map current and proposed sub products AS IS and TO BE state
• Responsible for monitoring e-mail traffic to brokers/trade desks/Application Support and address any escalation
• Working with the application development in fixing glitches, feed issues from source systems and solutions
• Working with various stakeholders to understand and resolve queries, escalations and process enhancements
• Creating MIS reports and tracking various KPI’s & KRI’s of the team to improve Critical to Quality data
• Generating spend analysis reports for business/finance
• Ability to drive processing of high volume requests and meets daily deadlines. Must have a team player perspective & be able to communicate confidently
• Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently
• To contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards of self and Team performance

• Excellent Communication skills both written & spoken
• Excellent People Management skills
• Excellent Client Relationship skills
• Analytical thinking & logical reasoning for rational decision making
• An understanding of Project Management and Six Sigma concepts & tools
• Build productive teams that works effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's)
• To create improvements in business processes by contributing ideas and implementing agreed changes into the team's day-to-day operations
• To perform all tasks following company policy and procedures, including legal & regulatory requirements, and to prescribed company standards
• Act as a process SME and ensure to be morale booster for the team
• Understanding of Business Continuity Management
• Act as a catalyst in mentoring and grooming team members and prepare them for higher responsibilities
• To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behavior and performance
• Encourage two way communication with the team
• Liaise with LOB effectively to manage the service delivery in line with the SLA and ADHOC situations
• Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.
• Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)

Reference ID - GH/BFSI/JC//21012020//88897SM - Reg Reporting & Trade Life Cycle