Job Details

Senior Operations Manager is a key role within 3P Operations team, that will consolidate homogeneous processes and centrally own its deliverables, metrics and people organization. The role is based in Bangalore. You will work with various business and technology teams world-wide in developing operational processes, driving alignment to deliver business results and Customer impact, positively. As part of the leadership team, you will contribute in driving excellence in our pricing algorithms and strategies. Operationally, you will be responsible for delivering results through efficient, drive continuous improvements and hold a strong process governance. You will manage Program Managers, Operations Managers, as well as a large operations staff and own coaching, people development, retention and growth. Also responsible for hiring new talents. This role will also demand regular interaction with Senior Leadership within the function and cross functionally. You will be required to influence business decisions using data and strong judgments. Importantly, this role will require the leader to have the ability to effectively articulate ideas/proposals in a written format (usually documents) with necessary data to support.

• Experience of managing complex business processes at scale.
• Strong communication and influencing skills and an ability to deal with a fast-paced environment.
• Experience in defining, developing and using metrics to drive the vision and manage the business.
• Hands-on experience in operations governance with an ability to work with data and create inferences.
• Encourage the culture of self-service in accessing data.
• Demonstrated record of team building and execution in a high volume operational environment.
• Ability to lead not only at the strategic level, but also tactically day-to-day by diving deeply into business and technical domains.
• Must be metrics driven, detail oriented and a vision to scale the business.
• Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes.
• Previous experience in hiring and developing leaders.
• day by diving deeply into business and technical domains.
• Must be metrics driven, detail oriented and a vision to scale the business.
• Proven track record of partnering with technology teams and leveraging automation to drive efficiencies in operational processes.
• Previous experience in hiring and developing leaders.

Reference ID - GH/BFSI/JC//06112019//87556/Senior Operations Manager