Job Details

• SME role to provide BAU Application support to the Financial markets Ecommerce business.
• eFX and eRates Application support
• High Severity incident management
• Change coordination and implementation
• Problem Management
• Engagement with multiple teams within and outside the bank to resolve key production impacting issues
• Root Cause Analysis
• Operational Risk Management.
• Participate in Disaster Recovery/BCM drills
• Performance/stability reviews/improvements
• Put forward ideas to improve automation and/or efficiency, and own through to implementation
• Adhere to Change Control and Fault Reporting Procedures
• Participate in weekend on-call and public holiday support rota

• Strong functional knowledge of Financial FX products like spot, NDF, swaps etc.
• Strong functional knowledge of Financial Rates productions like Bonds, Treasuries etc.
• Ability to drive incident bridges by involving all the relevant parties and progressing the issues / outages to closure
• Complete understanding of end to end trade lifecycle
• Knowledge of FX FIX connectivity & Client onboarding
• Very good knowledge of ITRS Geneos / Oracle SQL / KDB
• Strong scripting skills either in bash or python.
• ION Marketview server side and GUI.
• Ability to own and drive small/ad-hoc project work and deliver to its closure
• Excellent communication (both written and verbal) and analytical skills
• Self starter, able to self manage with strong collaboration skills and able to interact effectively with others.
• Strong shell/Perl scripting skills. Ability to automate manual task and seek continuous improvement in support performance
• Good working knowledge of Splunk and ability to write reports using splunk
• Good understanding in infrastructure setup, O/s memory management, capacity review
• Good understanding in networking concepts and ability to trouble shoot and understand latency issues
• Ability to work under pressure, multi-task and deliver.
• Strong team player.

Reference ID - GH/BFSI/JC//11102019//87107/EFX Support