Job Details

• Member of the Process Application Support group working with the Team Lead to support SPPID, PPS / Fluid flow analysis applications, Simulators etc.
• Support the Team Lead in coordinating with GBU’s\ Project’s and gather Requirements\Expectations for Integration and Plan\Provide support.
• Interact with End uers to support, troubleshoot, interact with vendors, resolve licensing issues etc.
• Participates in discussions with Information Management team in terms of
• Monitor and ensure timely closure of Tasks\Incidents received by the team through Service Now, over e-mail or telephone
• Work with Software Vendors (In Case of COTS) and Development team (in case of in-House applications)
• Maintenance of Test Environment for Application exchanges.
• Testing applications and participate in certification process for new versions of applications.
• Providing training to users / super-users on application as required. Participate in train-the-trainer modules.
• Support the Team Lead in technical discussions with the team for Setup / Configure applications as required by the project
• Interaction and communication within Automation and IS&T groups, Corporate teams, GBU / Site offices, FSM / UPM, Functional management in local and overseas offices.
• Maintain / develop standard reporting practices
• Support the Triage and Root Cause Analysis excercises as and when required
• Interact with vendors and suppliers
• Amenable to working in shift operations

• Good understanding of Database structures and application architecture for supporting Applications. Familiarity with Oracle, SQL Server, Access databases.
• Good understanding of application architecture concepts and standards, set-up and migration procedures.
• Basic knowledge of hardware and operating systems including system architectures, network infrastructures, etc.
• Experience with Hexagon SmartPlant suite of products like SPPID, SPF, SmartSketch etc. will be an added advantage.

Reference ID - GH/EPC/JC//26092019//86814/Process - Senior Application Support