Job Details

• Grow customer portfolio size by deepening existing customer relationships
• Provide advice on potential financial solutions based on identified needs
• Resolve client queries without further escalation
• Analyse financial requirements of customer and match with bank’s product offerings
• Main banker for majority of clients in portfolio
• Majority of clients in portfolio are long standing
• Work effectively across geographic borders with customers to deepen relationship with bank
• Work closely with other Segment such as Priority or Private Bank to maximize the opportunity
• Offer holistic advisory and consultancy services to key clients in portfolio
• Manage customer attrition tightly

• Sell multiple products to customers
• Turn service recovery into sales opportunity
• Contribute to sales generation activities
• Analyse and review potential business to ensure maximum profitability

Risk Mitigation:

• Operate within Risk & Compliance requirements/ framework
• No reported mis-selling cases
• Loan impairment below competitor’s loss rates
• Able to convert service recovery issue into customer loyalty opportunity

Reference ID - GH/BFSI/JC//20092019//86665/Relationship Manager-Commercial Banking-ME