Job Details

• Lead large-scale initiatives across functions and business units to create best in class customer self-service solutions with machine learning, AI and RPA technologies
• Responsible for creating and managing scalable chatbot solutions and experiences allowing customers to perform self-help
• Represent the organization at innovation councils to post requirements for architectural design, feature design, data connections
• Understanding the customer self service automation landscape, latest technology and trends, and hands on experience utilizing AI/ML/RPA capabilities to deliver customer facing experience
• Partner with a high performing team of Business Systems Analysts, Product Engineers, and Quality Engineers to build an integrated automation experience
• Responsible for data injection, personalization, and deep product integration
• Drive business and technical requirements end-to-end across partners and vendors
• Manage the requirements, provisioning, quality, and fulfillment throughout the E2E project life cycle
• Drive contractual requirements around high availability, incident SLA s, and penalties with 3rd party vendors and internal teams
• Design, document, & improve business processes to remove points of failure and drive a durable, systematic, efficient operation
• Maintain technical responsibility for project delivery as the sole technical resource on a project or the leader of a delivery team

• Hands-on full stack developer
• A solid track record in driving engagement while leading change
• Experience and deep understanding of Chatbot technologies such as Azure bot service, Luis, Lex, Dialogflow is a must
• Experience and deep understanding of RPA technologies such as BluePrism preferable
• Knowledge of IoT, OCR will be good to have
• Exceptional communication skills with an ability to converse effectively with engineers and executives
• Must be able to make effective presentations to a wide variety of audiences to effectively drive alignment and understanding
• Proven track record of customer-centric, data-driven problem solving that improves business performance
• Demonstrate project management and organizational skills. Must be able to effectively lead and coordinate cross-functional teams to deliver desired results in the time frame required.
• Ability to prioritize and balance multiple priorities in a fast-paced environment
• Excellent analytical and problem solving skills. Must be able to identify root causes to problems and develop solutions to eliminate recurrence.
• Demonstrate experience in the development of efficient business processes

Reference ID - GH/EPC/JC//23082019//86079/Chatbot Developer Diversity