Job Details

• Bachelor's degree in Engineering/equivalent with 7-10 years’ overall industry experience.
• 4-6 years’ experience in a customer facing preferably as Project Manager or Client Manager Role.
• Prior Operations and Service delivery related experience will be preferable.
• Experience in working on projects in different geographies and cultures within a global services matrixed organization
• Prior experience in managing complex, multifunctional programs.
• Background with audio and video conferencing technologies a plus.
• Ability to work independently and deal with some degree of ambiguity.
• Ability to rapidly establish command of the operating environment and identify key interdependencies and decisions required for program success.
• Ability to work collaboratively and independently and ability to handle multiple tasks concurrently with competing deadlines.
• Excellent verbal and written skills required for conducting presentations and negotiating with all levels of personnel.
• A high level of self-sufficiency.
• Experience managing escalations, projects across geographical regions desirable.

• Be the main interface between the end customer & teams to manage various other stakeholders like 3rd parties, vendors, logistics teams, sales & Implementation teams to successfully oversee time bound roll out & delivery of services / solutions to the customer for a period of 1.5 years.
• Will be the SPOC for the end customer for all the project related issues. Own interface for requirements, consultation and project/resource prioritization and funding.
• Program Manage the on boarding and operationalization of the customer related deliverables.
• Ensure key deliverables set for the customer related project are met on time in a seamless fashion.
• Lead Monthly/periodic reviews with the customer and Sales teams.
• Manage and close any Customer escalations reported.

Reference ID - GH/Telecom/JC//01022019//81469/Customer Project Manager