Job Details

• Providing expertise regarding end-2-end data, process execution and related information technologies/systems
• Supporting Process Owners/Executives efforts to assess and improve data, process execution, performance and/or design within the tax compliance process
• Ensuring timely response/resolution of issues and/or managing escalation when needed
• Aiding the resolution of ?cross process issues and/or organizational boundaries
• Providing initial and ongoing Super User training/education with regards to process changes particularly around new releases of standards and versions of tools.
• Manage PE and SU Locator Tools.
• Managing requests to change and/or enhance the processes and/or systems, including the raising, prioritization and coordination of Change Requests, which includes gathering business case and/or dimensions.
• Support user acceptance testing, implementation, Hypercare and stabilisation efforts
• Participating in various user and support networks to share best practices and experiences
• Working within the Integrated Support Model and liaising with IT and Super Users to resolve incidents
• Supporting data, process and system retrofits and other future enhancement activities

• Degree in Finance, Accountancy, Chartered Accountant preferred
• At least 5 years' business experience in MIT, MDT, R&A, AP, MHI, IT or Finance
• Strong preference for system knowledge of GSAP, SERP, Blueprint, Trading, Tax applications or low-cost-automation (LCA) technics
• Tax (e.g. VAT, WHT, Excise Duties, Direct Tax and Reporting) experience preferred
• Understanding of the current end-2-end standard process in Tax and/or connected processes preferred
• Strong, quick learning capability
• Digitally savvy
• Continuous improvement mindset
• Effective influencing skills, stakeholder management
• Excellent strong analytical, problem solving and critical thinking
• Exhibits excellent communications/stakeholder engagement skills, both written and oral
• Generate own improvement ideas and initiatives, develop plans and deliver these
• Exhibits strong teamwork skills

Reference ID - GH/EPC/JC//24012019//81243/Tax Process Expert