Job Details

Job Responsibilities: 

• Hands on expertise in managing Artificial Intelligence , Machine learning & Robotics platform with proven record of project delivery
• Ability to support and lead the project for Chatbot rollout and other RPA initiatives within Customer Services.
• Work closely with the IT team and from other functions to gather requirement covered under the scope of the Chatbot project
• Lead the complete Content Management for NLP learning and responsible for factual correctness of the response from Chatbot
• Role would require detailed understanding of backend and frontend processes within customer services , designing of the customer journey on Chatbot platform
• Track and monitor the effectiveness of responses by the BOT and derive actionables for further actions with an overall objective to reduce contacts over traditional channel.

Key skills required:

• Hands on expertise in managing Artificial Intelligence , Machine learning & Robotics platform with proven record of project delivery
• Ability to support and lead the project for Chatbot rollout and other RPA initiatives within Customer Services.
• Work closely with the IT team and from other functions to gather requirement covered under the scope of the Chatbot project
• Lead the complete Content Management for NLP learning and responsible for factual correctness of the response from Chatbot
• Role would require detailed understanding of backend and frontend processes within customer services , designing of the customer journey on Chatbot platform
• Track and monitor the effectiveness of responses by the BOT and derive actionables for further actions with an overall objective to reduce contacts over traditional channel.