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Experience: 10 - 15 Years | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2018-01-30

Hiring For	A The Leading Financial Firm
Designation	Quality Head
Job Description	The position will responsible for designing Quality & Turnaround methodology for Operations process (Central & De-central). The candidate will be responsible for monitoring & assessing the Quality, Turnaround and publish the report / dashboards to senior Management. Responsible to indentify process improvement area and will also be responsible for implementation of the same & carry out project Management. Taking initiatives & advising best practices to improve quality & TAT for the unit. Automate MISs on xls with use of technology, thus reducing work for the teams. Should have capability to interact with Peers from the teams / cross functional & Senior Management. Candidate should be able to drive the teams for achievement of better Quality & TAT. Should have managed a Team of at least 5-6 employees
Desired Profile	Subject Matter Expertise in assessing risk and implement processes / policies to mitigate potential risks in operational transactions and should use effective tools to measure the quality & TAT . Preferably a Sigma Black Belt
Industry	Banking / Financial Services / Broking
Functional Area	ITES, BPO, KPO, LPO, Customer Service, Operations
Skills	project management, process improvement, operations, quality improvement
Education	Doctorate - Doctorate Not Required
Location	Mumbai
Contact	HR
Call on	91-11-46547700
Email	jobs@globalhunt.in
Reference id	GH/BFSI/Quality Head/ JC//29012018//73516