Job Details

Impact on the Business

• Maintain and improve the delivery of superior customer service by actively driving operational performance, (meeting PLAs, reducing cost, driving operational efficiency and reducing operational risks).
• Manage Client's resources effectively to meet strategic objectives of the business.
• To ensure Knowledge retention in the process by continuously developing and training staff and ensure there is a successful framework of career progression plan in place.

Customers / Stakeholders

• Ensure that the customer is at the heart of everything we do bothpersonally and as an organisation
• Maintain and improve the delivery of a high quality, high volume processing service by ensuring that the Client's teams meet all Performance Level Agreements including standards in quality
• Provide support to other Client's teams, within Company as directed to meet the wider Global needs of the Client's business.
• Maintain a value added relationship with the respective business partners; be seen as a integral part of their business.

Leadership & Teamwork

• Lead a highly motivated and skilled team, which allows Client to meet the business objectives.
• Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business
• Support other Business Service initiatives in driving operational change programes.

Operational Effectiveness & Control

• To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
• To continually re-assess the operational risks inherent in the business donor Group companies.
• Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure
• To be aware of the nature ofour customers business/trading patterns andalert to any out of the ordinary transactions, which should be escalated to Senior Management
• To be fully conversant with Client, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.

• 12+ years experience in Global Trade and Receivables Finance operations
• Strong International Trade experience and background required and in depth working knowledge ofICC Publications as UCP/URC/ISBP/URR and ICC opinions
• Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels.
• Proven experience of successfully leading, managing and developing a large team of managers and staff across a diverse range of processes within an operational environment.
• Proven experience in communicating and implementing overall strategic goals.
• Ability to maintain control, direction and motivation in an ever-changing environment.
• Proven process re engineering and production management skills.
• Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.