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Experience: 8-15 Years | Salary: 40,00,000-60,00,000 | Opening(s): 1 | Posted Date : 2025-01-04
Hiring For Leading MNC
Designation Vice President - Engineering
Job Description
  • Support the provision of customer service through various communication channels including chat, email and phone.
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement and providing recommendations for change in customer care processes
  • Development and execution of reports and presentations on customer care performance and communication findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Desired Profile
  • Hands-on experience of CI/CD approaches and technologies.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
  • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives
  • Manage and mitigate risks through assessment
  • Demonstrate comprehensive understanding of the organisation functions 
  • Experienced and proficient full stack development: web and mobile front-end technologies 
IndustryShared Services
Functional Area Information Technology
Skills ForgeRock Identity Platform or Ping Identity Platform, Web and Mobile Front-End Technologies
Education BE
Location Pune
Contact HR
Call on +91-120-358-0000
Email jobs@globalhunt.in
Reference id 110782

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