Job Details

Plays a key role in developing and managing the implementation of the digital product suite for new and existing customers across businesses
Works across multiple lines of business to deliver value added enhancement to the customer engagement platforms
Enhance customer experience across online and offline assets through testing, personalization and automation of customer journeys
Performs project management on small to medium scale projects from inception through to delivery
Supports the product and partner teams in the development of digital tools and all web assets providing guidance on best practice and upcoming market trends/opportunities
Brings innovations in tools to improve responses and design
Manages key projects/digital initiatives and delivers positive outcomes in line with business deadlines
Meet Key Performance Indicators; meet Customer Satisfaction and Net Promotor Score goals
Co-manage website, innovating to deliver a remarkable customer experience, drive conversion and better engagement with the brand and products
Track and manage production issues and work with relevant technology and local teams to expedite solutions
Support monthly releases and perform business sanity testing
Provide Subject Matter Expertise and direction for insights gained from experience on digital product project delivery
Attend digital industry events and courses to remain up to date with industry trends and innovation; share relevant learnings and opportunities with the digital community
Develop and deliver world class digital program and functionality delivery
Prepare consistent and uniform reporting outputs that provide direction for optimization
Provide accurate and valuable MIS for key stakeholders to ensure a Digital first approach to all activities
Work as problem solver for key initiatives across multiple business areas to deliver digital projects
Leverage local, regional and global relationships to ensure delivery of key projects and initiatives
Maintain relationships with key stakeholders across the business
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding the bank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 5-8 years of experience
• Experience working within a Project Management role within a large institution
• Demonstrated leadership experience and managing marketing teams
• Excellent numerical/analytical capability
• Consistently demonstrates clear and concise written and verbal communication
• High level of proficiency in Microsoft Office applications
• Ability to think strategically and then execute upon that design
• Proven ability to plan and coordinate multiple streams of work to effectively deliver high-quality, sustainable results as required by the business
• Ability to handle multiple tasks and prioritize workload
• Lateral thinker who demonstrates drive and commitment to delivering innovative solutions
• Customer-centric
• Adaptable and resilient
• Bachelors/University degree or equivalent experience

Reference ID - GH/BFSI/AVP- Digital Banking