Job Details

• Supporting and maintaining the next-generation Post Trade systems
• Working with trade support and developers across multiple regions to resolve production issues
• Leading or contributing to migration, automation of support activities.
• Diagnosing and fixing bugs on existing production platforms
• Documenting production issues and production interventions taken
• Supporting new execution venues, trading products, and data vendors
• Establishing certification criteria for enhancements and/or new products to be released into production and integrating them into the testing and deployment process
• Working closely with end users to understand their needs and providing technical expertise
• Contributing to the design and implementation of the support system to enhance reliability and self-correction
• Monitoring and reporting on the status and health of production systems.

• 2-5 years working in a fast paced environment, including diagnosing and resolving production issues
• 2+ years working as a support specialist for a global team
• At least 2 years’ experience working with Enterprise applications written in Java, Python, Linux shell scripting, and job schedulers
• At least 2 years experience working with SQL (ie. MySQL, PostGres) and NoSQL (ie. MongoDB, Elastic Search) databases
• Knowledge of the full web programming stack a plus
• Past role(s) within electronic trading and a thorough understanding of financial instruments including equities, commodities, credit, interest rates, foreign exchange, crypto currencies, futures, forwards, and options will be a plus
• Strong problem-solving abilities
• Excellent written and oral communication skills

Reference ID - GH/Technology/JC//08042020//90325/Support Engineer