Job Details

• Day to Day Support of the system
• Day to Day management of team activities as well as on Hand on tasks.
• System Configuration.
• Working closely with business to understand the challenges and improve operational models.
• Identifying improvement & automation opportunities and implementing the same.
• Working closely with development team to ensure change management while implementing changes for project/enhancement
• Issue tracking and resolution
• Proactively working/managing system performance enhancement
• Ensuring support processes are followed in alignment with broader IT operations teams/processes.
• Monitoring and promoting the effective use of application.
• Application Monitoring and Event/Alert Management
• Incident Management (L2 support)
• Request Management (L2 support)
• Change Management (UAT and Prod Release Management)
• Risk Management (User Access Review/Periodic DR tests
• Strong interpersonal skills and ability to be a team player
• Sense of team spirit and participation
• Willing to be responsible and accountable for tasks
• Actively engages in process improvement
• Methodical and with a good attention to detail
• Good communicator
• Flexible to support on weekends, on-call support basis.

• Strong knowledge on Unix O/S and Shell Scripting.
• Strong understanding of databases (Oracle or SQL server) and windows/Unix shell scripting
• Exposure to various tools like Remedy, Splunk, CyberArk, Bit Bucket, AppDynamics and Control-M, JIRA, Confluence etc.
• Hands on experience of working with Regulatory Reporting systems (like Axiom, FRS) or similar BI tools (like SAS, OBIEE, BO).
• Understanding of general ledgers, balance sheets and finance systems and/or regulatory rules will be big plus
• Understand SDLC as well as ITIL support framework to ensure strong understanding of processes
• Effective communication, relationship and stakeholder management skills
• Strong problem-solving skills
• Willingness to accept responsibility and work as part of a team
• Strong client service focus and willingness to respond to queries and provide deliverables within prompt timeframes
• The ability to work well under pressure to provide timely and accurate solutions
• Flexibility to deal with changing priorities and multi-task
• Ability to prioritise tasks and adhere to priorities despite conflicting requests
• Able to appropriately raise and discuss issues
• Ability to identify opportunities for process improvement

Reference ID - GH/Technology/JC//10122019//88199/Manger-Axiom-devops