Job Details

• Work closely with System Integrator(s) to ensure alignment of key program activities and milestones for deployment and solution delivery.
• Oversee and ensure completion of all business and program cut-over activities.
• Drive informed decision making for large cross-functional projects.
• Align and contribute to the long-term vision of commercial applications portfolio roadmap.
• Collaboration with Build leads/ key stakeholders and drive team to perform activities following Software Development Lifecycle (SDLC) framework and processes.
• Looks beyond the obvious for continuous improvement opportunities and provide overarching guidance and leadership on the technical and design aspects of the solutions.
• Aligns on Technical Designs, Prototypes/Mock-ups, Development, Testing and Delivery of solutions for Release Cycles and/or new projects within the commercial application stack
• Creates, coordinates and influences the deployment communication plans, including “Go Live” readiness, change management, cutover, and stabilization
• Works with divisional and regional deployment leads and IS teams to manage and prepare each division or region for solution readiness, data cleansing, data migration and training
• Manages and coordinates with external suppliers and deployment partners to ensure they meet their contracted deliverables, agreed upon timelines, and metrics.
• Working with PMO, Delivery Leads, Process Leads, and Change management, develop standards, tools and systems to effectively and efficiently manage the deployment of the commercial products across divisions, functions, and regions
• Works closely with IS Service Delivery teams to ensure implementation of post-production support model and processes
• Communication within IS teams is critical for both day-to-day events and building out new solutions
• Ensures timely escalation and mitigation of issues and risks to ensure a smooth deployment process
• Develop and build robust integration with Infrastructure, Security, Governance, Service Delivery, etc.
• Provide guidance and mentoring to other Delivery Leads, Solution Leads and Solution Analysts within the team or same project/program
• Financial focus on delivering activities on budget, leveraging time on value-driven activities and ensuring external resources meet contractual deliverables.
• Special projects/assignments as require

• Minimum 13-15 years of professional experience on s/w design, development and deployment.
• Minimum 5-7 years deploying or delivering commercial solutions (Salesforce.com).
• Ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control is required.
• Ability to maintain strong relationships within Divisions and geographies
• Ability to consider upstream and downstream process impacts and implications
• Exhibits acute business acumen and understanding of organizational issues and challenges
• Versatility and willingness to work with constantly changing priorities with enthusiasm
• Experienced in enterprise solution methodologies, preferably in both traditional waterfall and agile approaches preferred
• International experience and/or exposure working in other business functions preferred
• Knowledge of Lean, ITIL, PPM, PMO, etc. standards and processes preferred
• Strong knowledge of Excel Advanced, PowerPoint presentations, Word documents, Access DB, MS Project Suite (MPP/Visio/etc.).
• Excellent organizational/communication skills and attention to detail
• Physical & mental requirements:
• Demonstrate skill in communicating technical information to varying audiences.
• Execution & Delivery Focus. Ability to understand, interpret and translate emerging trends, future visions and strategies into executable programs and projects that align to the current state architecture and business environment. The incumbent will be results oriented, able to design and deliver rapid solutions for the team.
• Demonstrate ability to work in and deal with ambiguous situations
• Driven and results oriented. He/she will be required to drive results and integrate effectively into the culture. The successful candidate must possess the blend of confidence and humility while driving to achieve results and meeting committed timelines.
• Strong collaboration skills are required. The successful candidate must have the ability to persuade and build consensus cross-functionally to ensure solution designs and requirements are aligned.
• Excellent communication skills. Communication across the enterprise will be important as this team member will often be tasked with working on cross-functional teams as he/she executes large- scale programs and projects. The successful candidate must effectively communicate cross-functionally and at a variety of levels within the organization.
• Organization & Strategic Agility. The successful candidate must have a high degree of situational awareness and ability to navigate complex issues and channels to successfully deliver solutions in partnership with business and IT leadership teams.
• High Energy & Stamina. Proven capabilities in persevering through cultural and political hurdles with balanced optimism to drive and deliver on managed service strategies / objectives.

Reference ID - GH/PHL/JC//10122019//88203/IS Senior Delivery Manager