Job Details

• Engage with business heads to assist the various departments with achieving their goals through innovative application of technology.
• Develop IT strategies in partnership with business.
• Planning for achievement of strategic objectives; manage the execution and evaluation of results
• Architect the IT infrastructure and lead the implementation of changes
• Implement and execute proactive maintenance, monitoring and support processes to provide a stable and reliable IT platform to the business
• Project management: develop scope, determine schedules, manage expenses and coordinate resources necessary for successful completion
• Draw up the IT budget in consultation with all business divisions and manage implementation
• Identification of all IT policies required for the business and development thereof creation of new policies, revision of existing policies
• Ensure compliance with all forms of IT licensing agreements. PCI DSS compliance, ISO etc. related to data security and card data.
• Evaluate business risk status and ensure suitable mitigation strategies are in place and functional – this includes
• Disaster Recovery and Business Continuity planning and implementation
• Provide incident support within SLA to the users of all IT systems with the help of service desk team
• Ensure security of the entire IT system and integrity of all company data
• Management of third party vendors and suppliers
• Professional development of IT staff in terms of trainings, KT etc.
• Maintain sufficient level of technical expertise to troubleshoot IT issues and effectively manage IT staff and external experts as needed
• Keep up to date with trends and new technologies on both line of business and general IT requirements

• Good people skills; ability to communicate with both technical and non-technical teams
• Flexible: able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure
• Technical problem solving, analytical and decision making skills
• Proven ability to manage multiple projects, while paying strict attention to detail
• Minimum of 7-10 years technical experience designing, installing and supporting Microsoft Windows Server
• networks, using AD, Exchange and SQL server applications
• Minimum 5-7 years technical experience in networking, telecommunications, contact center (including EPABX) and
• wide area network design
• At least 3 years technical experience with virtualization technologies Hyper-V and VMWare
• At least a working knowledge of ITIL service principles and how to apply in an SME.
• Project Management and IT Service Management Certifications will be of advantage
• Working knowledge of cloud technology.
• O365 cloud portal, admin portal working knowledge. User’s management etc.
• Manage hardware and software vendor relationships
• IT Security knowledge.

Reference ID - GH/CRS/JC//13082019//85836/CTECH-Assistant Manager