Job Details

• Support the ongoing operational technical support team for SailPoint and other business critical IAM applications.
• Consults with business product owners and delivery managers to troubleshoot and drive solutions to operational issues.
• Work with and within Standard Operating Procedures (SOP) that govern day to day processes.
• Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.
• Support Internal and External Audit reviews and work with delivery and operational leads to provide timely information.
• Engage the internal or external vendor partners to ensure key issues are resolved in a timely manner and SLAs are consistently adhered.
• Provides consistent reporting of operational metrics to business and senior leadership teams.
• Ability to present both business and technical matters to both small and large teams.
• Great inter-personal skills with strong verbal and written communication skills.

• At least 4 to 6 years of experience in trouble shooting and problem resolution within the framework of IAM platforms. SailPoint experience is preferred.
• Exceptional customer relationship skills, technical troubleshooting skills; team oriented and self-motivated.
• Excellent analytical and interpersonal skills.
• Excellent verbal, written communication and presentation skills.
• Programming experience in designing and trouble-shooting high performing, low latency distributed enterprise applications using Java/J2EE.
• At least 3 years of UNIX and Shell scripting experience;
• At least 3 years of strong database SQL experience in Oracle database environment

Reference ID - GH/BFSI/JC//02072019//84950/SailPoint Support Analyst - Tech Lead