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Experience: 5-8 Years | Salary: INR Client is one of the best paymaster in the Industry | Opening(s): 1 | Posted Date : 2019-07-04
Hiring For One of the Leading MNC.
Job Description
  • Ensures Stores adhere to Brand guidelines (Store Operations Manual) in terms of store merchandise layouts, store standards, policies & procedures, Customer Service standards and Corporate look.
  • Ensures that all Store Managers and Sales Staff are following and complying with all documented Business/Operational Processes timely
  • Ensures that all Store Staff are adequately trained on Brand Knowledge and the Store Operations Manual and that each one is adhering to the Store Operations Manual.
  • Ensures Sales Staff are completely aware of the VM display and maintenance Standards.
  • Ensures consistency in implementation of all such above mentioned activations across all assigned Stores.
  • Provide continuous/consistent feedback to stakeholders on all the above – suggesting/recommending any issues/concerned areas which needs to be prioritized as per the business requirement.
  • Manages the customer feedback, complaints, Mystery Audit Survey results improvement areas for each of the assigned Stores and take appropriate plus timely actions.
  • Recommends and decides the need for driving understanding of Brand/Store Standards across all stake-holders through consistent review and interaction with the Stores.
  • Recommends/Suggests in-store mini-refits, changes to fixtures, as per the requirement of the Brand/Store and the demands of the ongoing business.
  • Decides on the “Action Plans” to improve on the areas of improvement called-out by the Mystery Audit Report and other feedbacks
  • Managing Staff – Recruitment, Training & Development, Motivation, Delivering excellent Customer Service, Productivity, Efficiencies in POS and Systems usage and updates, and Process Compliance
  • Directly influences the recruitment of Store Managers and Store Sales Staff through involvement in the recruitment process. Ensures to interview Store Managers without exception.
  • Ensures that the basic qualifications of all concerned Staff are vetted and mapped against LSIL benchmark during the recruitment process.
  • Ensure staff is trained on an ongoing basis to deliver expectations and targets.
  • Ensures that all Sales Staff including the Store Managers are trained on the JTB “MUST” Modules (as specified by LSIL) in coordination with Training.
  • Ensures to provide continuous feedback on the performance of the Staff to Retail/Training identifying strengths, weaknesses and areas of improvement which will lead to:
  • Training Needs Assessment that will serve as a catalyst to ongoing reinforcement of training wherever required
  • The future development path and succession planning of the Staff.
  • Continuously assesses and addresses the “Staffing Need versus Fulfillment” of the Stores with the Franchisees and Geo Retail and ensures adequate staffing at all times at all assigned Stores.
  • Holds regular Store Managers meeting and addresses all Store related issues - past/ongoing Store Performance, IT issues, HR & Staffing issues, Merchandise issues as well as other Retail/Marketing activations
  • Regularly intervenes to roll-out monthly “5 to Drive” and ensuring the Store Staff is consciously executing what is being emphasized.
  • Regularly intervenes to rationalize and sort-out any issues that may be hindering smooth Store Operations in areas of Staffing, Systems, Goods Receipts discrepancies, and Customer Service.
  • Ensures selection and development of productive and high-performing store employees to meet staffing requirements through close liaison and co-planning with HR function.
  • Implements a Staff Development and “Retention Program”
  • Ensures to regularly interact and communicate with the Sales Staff to keep the motivation level high and
  • Ensures efficiencies in POS and Systems “Usage and Updates” by assigned Store Staff as well as by himself/herself. (Pre-requisite – proficiency in usage of Raymark POS and the XEIS Reporting Tool).
  • Ensures all IT related updates on the POS at the Stores are completed in a timely manner so as to maintain data accuracy at the Store Level.
Desired Profile
  • Implementation of Store Marketing & Merchandising Activations
  • Ensures all Store Marketing & Merchandising Activations are executed on time and appropriately:
  • All related décor/visuals/POP are ordered adequately and that they are delivered on time and are implemented correctly as per the specific VM guidelines.
  • All merchandises related to such activations are ordered on time and are made available at the Stores with complete compliance to the specific VM guidelines.
  • All Staff are completely aware of the Activations/Programs/Promotions and are able to communicate the same to the Customers
  • Ensures to educate the Staff on the Objective, Purpose, and Mechanics of any such “Activations” prior to the effective date or the date of implementation.
  • In coordination with the determines and implements the
  • Ensures to maintain a Customer Database on an ongoing manner to enable:
  • analysis of Customer Profile for efficiency in Marketing initiatives as well as in determining future Buying Plans
  • efficiency in “Content and Reach” for any activations such as SMS or emails
  • effectiveness in determining
  • Assists KAM =s and MSF Org in Store Footfall drives by collaborating in the following initiatives:
  • Adequately stocking and driving sales of GVs at non-competing Brand Stores
  • SMSs and emails to the select/target audience
  • Any other activities at our Stores
  • Ensures to track performances of such “Activations” and send in Reports as per requirement.

Reference ID - GH/CRS/JC//28062019//84896/Specialist NCS Team

Industries TypeRetail
Role Specialist NCS Team - With Leading Retail Industry Client
Skills Store Operations, Sales, Profitability
Functional Area Consumer
Education UG/PG/ Any Professional Sales Degree
Location Kolkata, Hyderabad
Keywords Store Operations, Sales, Profitability
Contact HR
Telephone 01146547700
Reference id GH/CRS/JC//28062019//84896/Specialist NCS Team