Job Details

• Participate in Morning meeting to understand quality issues at leadership, address Sales Team on DSSI score progress, major customer pain points, SOPs and other audience-relevant sales quality concerns.
• Check for Open Issues, Closure of Issues.
• Check Clouser days, Cccurence ratio, Contactability.
• Complaint Capture @ PTF, PVF, PCF, 3rd day, 21st Day, 45th Day 7 60th Day and analyzing its Trend
• Root Cause Analysis and Countermeasure
• Listening sample calls for checking the script adherence by CRE white calling
• Observe a few customer interations and deliveies.
• SC, SQM, CRE, Hostess & SM Process Training.
• Check for process adherence:-Check test drive cars condition, showroom and display area, display vehicles for compliance stc.
• Checking randomly the Sales Contract copies, CR Forms Delivery Checklists, instant Feedback if they are filled completely the same wherever applicable and are updated in D'lite.
• Discussion with GM, SM for Closure of issues and findings during the day

• Good Communication, Assertive
• Good in MS Office->Excel and Power point, Computer Proficiency
• Analyticle skills, Logicla ability Good Corinator

Reference ID - GH/EPC/JC//22052019//83990/Sr. Exec/AM - SSI