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Experience: 5-10 Years | Salary: INR Client is one of the best paymaster in the Industry | Opening(s): 3 | Posted Date : 2019-05-09
Hiring For One of the Leading MNC.
Job Description
  • Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
  • Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
  • Manage the portfolio to de-risk against attrition and achieve stability of book.
  • Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
  • Serve as the one-point contact to the High Net Worth customers of the Bank

2.1 SALES

  • Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment
  • Achieve the Targets set in terms of product mix
  • Induction of all new customers brought in by the Branches & Direct Sales team.
  • Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
  • Achieve the budgeted cross sell targets.
  • Aggressive Sales call plans to acquire large prospective customers through referrals.
  • Ensure coverage of customer base in accordance with the approved contact plans.
  • Coordinate customer events for the cluster along with the product team

3.1 SALES MIS

  • Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
  • Maintain and update customer information on WMS


SERVICE NPS & Customer management

  • Ensure that NPS is at least in second quartile as compared to peers
  • Use the online CMP system diligently and achieve > 75% of their require customer contact each month

RISK MANAGEMENT & COMPLIANCE

  • Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
  • Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
  • Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
  • Read, understand and comply with all provisions of the Group Code of Conduct
Desired Profile

Graduate/ Post Graduate, consistent academic career
Extensive sales experience (2 to 5 years)
Sales focused and highly target oriented
Able to pick up new concepts quickly
Able and excited about going out to meet new customers
Competitive awareness & benchmarking
Excellent communication, interpersonal & relationship building skills
Banking knowledge
Management Information Skills
Good Interpersonal Skills
Customer and Service Orientation

Reference ID - GH/BFSI/JC//08052019//83656/Relationship Manager, Priority Banking

Industries TypeRetail Banking
Role Relationship Manager, Priority Banking - With Leading Retail Banking Industry Client
Skills Sales, acquisition, Business development, relationship management
Functional Area Banking
Education Graduate/ Post Graduate, consistent academic career
Location Chennai
Keywords Sales, acquisition, Business development, relationship management
Contact HR
Telephone 01146547700
Email jobs@globalhunt.in
Reference id GH/BFSI/JC//08052019//83656/Relationship Manager, Priority Banking