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Experience: 18-25 Years | Salary: INR Client is one of the best paymaster in the Industry | Opening(s): 1 | Posted Date : 2019-04-16
Hiring For One of the Leading MNC.
Job Description
  • Responsible nationally for the Installations and Fault Repairs service delivery across all the Towns/Cities of TSBB operation.
  • Partner Governance for Installation and Fault Repairs to deliver Technically superior, First time Right Customer experience on I&FR
  • Ensuring that Partners customer facing teams are well trained (functional as well as behavioral), well attired and having the right Tools and test equipment’s.
  • Ensuring Daily/ Weekly and Monthly dashboard for reporting I&FR deliverables in collaboration with IT team
  • Putting in place strong processes and a process driven work culture for I&FR teams (both in house and Partner teams).
  • Responsible for initiating Automation initiatives around I&FR in collaboration with IT and driving these projects to closure in a time-bound manner.
  • Responsible for onboarding and training of In-house (on roll as well as off roll) and Partner teams and ensuring that the Productivity measurement and enhancement is a way of life.
  • Responsible for DPR (Daily progress report) monitoring and Project management, ensure material consumption booking done by partner teams as per KPI's
  • Ensuring compliance to various Marketing and Customer Satisfaction initiatives delivery through the I&FR teams as per Organization requirements
  • Strict adherence to safety measures
  • Responsible for material management and reconciliation
  • Responsible for training of partner teams for Quality First initiative and best practice as well as specific on the job training including soft skills, CRM, mobile app training
  • Responsible for cross functional lead, support and follow up for customer related and all escalations if any
Desired Profile
  • Must have a working knowledge of various communications systems and architectures including MEN, GPON, FTTx, fiber optic network topology, modular building construction experience and other industry standard system designs and equipment.
  • Hands-On knowledge on Installation & FR in the overall career span
  • Strong Partner Management Skills, Team Management skills.
  • MS Office experience – working knowledge of Word, Power Point, Excel, Project.
  • Positive attitude, leadership qualities, well organized, dependable, and excellent listening skills.
  • Excellent written and verbal communication skills.
  • Experience on Operating CRM and other Workflow Automation systems

Reference ID - GH/CRS/JC//12042019//83120/AVP - Installation & Fault Repairs

Industries TypeTelecom Services
Role AVP - Installation & Fault Repairs - With Leading Telecom Industry Client
Skills GPON, installation and fault repair
Functional Area Telecom Networks
Education Bachelors/ Masters Degree
Location Mumbai
Keywords GPON, installation and fault repair
Contact HR
Telephone 01146547700
Reference id GH/CRS/JC//12042019//83120/AVP - Installation & Fault Repairs