Job Details

• Evaluate Operational Risk and Control management effectiveness of assigned BU/ Accounts/Area/ Processes; identify possible areas of operational control improvements and giving appropriate recommendations.
• Provide independent review and challenge of the self-assessments of key controls to mitigate the top risks, including identification of control gaps and deficiencies and development of remediation plans.
• Execute Offsite/Onsite Operational Risk Assessments through interview, examination of documentation and physical review;
• Track and ensure complete, consistent and timely implementation of recommendations by undertaking a series of (follow-ups) checks and reporting of any relevant issues accordingly
• Follow-up for implementation of controls for key risks within timelines & escalate overdue issues
• Gather and analyze risk-related data from internal and / or external resources; Liaise with risk owners across assigned BU/ Accounts/Area/ Processes and client risk owners and monitor risk indicators

• Experience in a legal, compliance, audit or risk-management role; experience in BPS industry would be preferred.
• Preferred Industry/ domain operational risk/audit/controls experience:
• Healthcare: Healthcare Payer, Provider & Intermediary
• Insurance: Retail Life Insurance, Annuity, Retirement, Group Benefits & Personal Insurance,
• BFS - Capital Markets, Mortgage, Cards & Payments
• Technology: Social Media, Advertising & Marketing
• Life Sciences: Pharmacovigilance & Clinical Data Management
• F&A: O2C, R2R & P2P
• Experience in performing independent risk management reviews across large complex accounts/projects across multiple geographies

Reference ID - GH/BFSI/JC//03042019//82902/Operational Risk Management -TL/TM/SDM