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Experience: 9-12 Years | Salary: INR Client is one of the best paymaster in the Industry | Opening(s): 1 | Posted Date : 2019-03-14
Hiring For One of the Leading MNC.
Job Description
  • Ensure delivery of service excellence to all clients
  • Providing clear, accurate and timely responses to adviser and investor enquiries:
  • Meeting individual and team KPIs, ensuring tasks are completed to a high standard and in a timely manner
  • Working with IT team to automate relevant tasks
  • Execution of client reporting in accordance with set timeframes
  • Ensuring the accuracy of fund performance reporting, including coordination of the approval process and engagement with a range of stakeholders
  • Update product collateral based on instruction
  • Email responses to client queries and requests
  • Emails sent to clients to request additional information required to support their instruction
  • Verification of instruction to ensure signatory is authorised to provide instruction
  • Maintenance of clients’ online access codes and passwords
  • Validation of outgoing documents to ensure privacy laws are not breached
  • Management reporting (daily, weekly and monthly)
  • Complaints reporting
  • Ensuring client expectations and internal KPIs are met
  • Critically assessing existing procedures and processes and suggest improvements
  • Building and maintaining a high level of engagement with key internal stakeholders
Desired Profile
  • Client orientation. Strive to deliver on client needs and expectations
  • Excellent written communication skills
  • Effective time management and organisational skills including the ability to multi-task and prioritise work
  • Strong attention to detail and high quality focus
  • Strives for continuous improvement
  • An individual that takes ownership of their responsibilities, but who can also be a team player and proactively assist the team in meeting common goals

Reference ID -  GH/BFSI/JC//13032019//82409/Manager- Client Service Administrator

Industries TypeInvestment Banking
Role Manager- Client Service Administrator - With Leading Banking Industry Client
Skills Client Service, CRS
Functional Area Business Analyst
Education Tertiary qualified, preferably in finance or business
Location Gurgaon
Keywords Client Service, CRS
Contact HR
Telephone 01146547700
Reference id GH/BFSI/JC//13032019//82409/Manager- Client Service Administrator