Job Details

Facilities Management (SME)

• Demonstrates in-depth knowledge of maintenance and upkeep for multiple facilities.
• Develop active Partner relationship, monitor accountability, program management, vendor management and review programs for delivering consistent operational strategies.
• Critical environment management & Risk mitigation, 100% uptime support towards critical business environment
• Ensure consistency & reliability in delivering workplace programs that has direct customer impact – Transport, Café, Pantry, Office supplies, Move management, Internal events, EHS, Internal Branding programs etc.
• Drive performance management thru SLA’s & metrics, report inconsistencies and provide thought leadership to reduce business impact & workplace risks.
• Creates processes for facilities and methods to ensure business continuity in case of disaster working closely with Corporate Security team.
• Drive safety communications, emergency evacuation procedures, tests and drills.
• Coordinate activities during exception or emergency situation.
• Proactively manage and support Facilities communications; operates as “program office” for Facilities & Corporate Services team
• Streamline Travel processes and procedures to enhance travel experiences for travelling associates and enable VISA services thru authorized service partners.
• In depth knowledge of SEZ formalities, process and liaison with competent authorities to deliver seamless operations.
• Ability to provide outside-in perspectives and benchmarking data.
• Relationship management – vendors, builders and partners
• People Management at best.

Interpersonal Relationship (SME)

• Encourages others to build partnerships with other functions or departments.
• Coaches others in developing and maintaining cooperative and satisfying relationships.
• Sets the tone for interacting with other business functions or units.
• Creates initiatives that foster communication, directness and spirit of cooperation.
• Intervenes with highly difficult people and situations.
• Arbitrates difficult situations with high stakes.

Planning & Organizing (SME)

• Synthesizes pertinent information to plan a course of action.
• Manages linkages among multiple projects and anticipates the impact on all concerned.
• Specifies the underlying assumptions related to designated work.
• Optimizes time, tools, and resources to achieve desired results.
• Documents plans with clear objectives, action steps, accountabilities, resource requirements and timelines.
• Tracks successes so as to capture repeatable processes.

Managing Organizational Change (SME)

• Coaches others in techniques for implementing change across multiple units or functions.
• Champions importance of building commitment and allocating resources to make change happen.
• Leads the definition of vision and mission.
• Models design and implementation of transition strategies and communications campaigns.
• Directs the process of defining desired organizational traits, functions, and services.
• Monitors industry for noteworthy changes and for examples of good change management.

Project Management (SME)

• Manages multiple high-risk, high-cost projects involving multiple stakeholders.
• Monitors major projects for critical path and actual status versus planned.
• Coaches others in open communication among project stakeholders.
• Champions organization's project management methodology, tools, and techniques.
• Consults on project planning and management of high-risk, high-impact projects.
• Monitors industry for fresh approaches and tools for project management.
• Communication to stake holders and Business leaders as appropriate
• Financial management and process adherence
• Local Liaison with SEZ officers, Landlord representatives and internal stake holders to efficiently manage vendor supplies, resource movement and tracking.

External Resource Management (Extensive)

• Interprets documents detailing service provisions and financial arrangements.
• Manages actual and perceived conflict of interest issues.
• Reviews and monitors vendor performance against contracts and agreements.
• Maintains network of internal and external contacts re resources in the marketplace.
• Seeks and qualifies alternative external resources as appropriate.
• Influences existing and new vendor relationships and the approved vendor list.

• 10-15 years’ minimum experience in corporate real estate or related field.
• Bachelor in Engineering (or) Masters in Business Administration (or) equivalent.
• Ability to communicate clearly, Excellent verbal, written and organizational skills is a must.
• Knowledge of SEZ processes and procedures
• Proven interpersonal skills and ability to develop trust and influence others
• Excellent analytical skills, use of data base and spreadsheets
• A practical sense and ability to implement change management strategies and programs.

Reference ID - GH/IT/JC//01022019//81471/Director - Facilities & Corporate Services