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Job Details

Experience: 6-9 Years | Salary: INR Client is one of the best paymaster in the Industry | Opening(s): 1 | Posted Date : 2019-02-02
Hiring For One of the Leading MNC.
Job Description


  • Responsible for retail loans to branch banking customers in his cluster
  • Monitor the budgets for the retail loans are met with no backlogs
  • Manage portfolio quality across the various cities where Retail Loans have been marketed
  • Identify and expand the portfolio to branches based on comprehensive market research
  • Ensure that Loan Officers – Retail Loans are managing the collection of each clusters on a day to day basis and ensure that the follow-up for over dues. Immediately first through Loan Officers, Collection Officers and then personally


  • Ensuring that all channels are utilized to best efficiency so as to make the customer journey seamless
  • Implementing the assisted to self-service goal down the line so that customers are eventually moved to self service
  • Ensuring best in class TAT and address any queries that may be raised by the customers for availing loans
  • Ensuring that any service complaints are resolved in a timely manner
  • Training down the line staffs to treat Customers with respect and providing complete disclosure of terms and conditions
  • Dipstick surveys with customers to understand the product needs of customer and modifying the products accordingly

Internal process

  • Conversion of all form based processing to digital process, with minimal documentation
  • Ensuring technology caters to the mass market segment of customers
  • Ensuring there is sufficient pipeline of forms for processing
  • Timely training to staff so as to ensure product knowledge, change in processes are communicated in a timely manner downwards
  • Handling any disciplinary issues pertaining to the Retail Loans staffs, support HR in conducting inquiry

Learning & Performance

  • Ensure adherence to training man-days/ mandatory training programs for self
  • Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines
Desired Profile
  • 5 + years of experience in some or all facets of consumer finance businesses (Unsecured loans, Two Wheeler loans, Retail financing, Personal Loans etc.
  • Strong People Management skills
  • Strong analytics and technology orientation
  • Relevant demonstrated leadership experience in managing a hi-performance team with a sound understanding of key business drivers

Reference ID - GH/BFSI/JC//29082018//78004/Manager - Retail Loans

Industries TypeNBFCs
Role Manager - Retail Loans - With Leading NBFCs Industry Client
Skills Sales, Personal Loan
Functional Area Banking
Education Graduate, with a Masters in Marketing Preferable., MBA/ PGDM or equivalent Qualification preferred.
Location Bangalore
Keywords Sales, Personal Loan
Contact HR
Telephone 01146547700
Reference id GH/BFSI/JC//29082018//78004/Manager - Retail Loans