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Experience: 8-11 Years | Salary: INR Client is one of the best paymaster in the Industry | Opening(s): 1 | Posted Date : 2019-01-22
Hiring For One of the Leading MNC.
Job Description
  • Coaching, managing, motivating and assessing all direct ITP Field employees.
  • Administrative management of the ITP team including expense reports, timesheets and resource scheduling.
  • Team development including: performance reviews, training plans, monthly ‘1-on-1’ sessions and manager field visits.
  • Work closely with APAC Service Delivery teams, Project Management, and Technical Support teams to coordinate delivery of product Installation and repair services.
  • Manage department budgets and maintain related finances.
  • Contribute to strategic planning with senior management on key initiatives, services growth, and budget planning.
  • Ongoing development, analysis and reporting of performance metrics and resource utilization data.
  • To own and manage the ITP Field processes, including ongoing review of process efficiency, recommending and implementing any necessary changes.
  • Own and improve ITP delivery quality of 3rd party service providers.
  • Work on a functional level with cross-regional teams in EMEA and NALA for global consistency.
  • Supervise Lead Installer work completion to ensure quality standards and consistency are maintained.
  • Provide support for RFI / RFP including developing standard material.
  • Be key focal on the technical resource needs, and deployment decisions for multiple projects.
Desired Profile
  • Degree level candidate with a minimum of 10+ years of telecommunications consulting experience, Field Services and people management.
  • Strong client relationship management, analytical and problem-solving skills required.
  • Excellent customer focus and adaptability.
  • Motivated, self-reliant and solution-oriented individual.
  • Consistent record of accomplishment of delivering project milestones on time and within budget. Demonstrated ability to effectively communicate and influence Executive management within customer and own organisation.
  • Must demonstrate solid grasp of system integration, scope definition and control, activity estimation, time and quality management, organizational planning.
  • Significant experience in a mixture of networking, network applications and major account development.
  • Experience writing service contracts and working RFP.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office tools including Excel, PowerPoint, Visio, and MS Word is required.
  • Experience leading large complex projects and working with global teams.
  • Ability to travel up to 10% and work irregular hours per escalations.

Reference ID - GH/Telecom/JC//10122018//80297/Telepresence Delivery Manager (TDM)-APAC

Industries TypeTelecommunication
Role Telepresence Delivery Manager (TDM)-APAC - With Leading IT Industry Client
Skills Telepresence Delivery Manager
Functional Area Information Technology
Education Bachelor's degree in Engineering
Location Gurgaon
Keywords Telepresence Delivery Manager
Contact HR
Telephone 01146547700
Reference id GH/Telecom/JC//10122018//80297/Telepresence Delivery Manager (TDM)-APAC