Job Details

• Coaching, managing, motivating and assessing all direct ITP Field employees.
• Administrative management of the ITP team including expense reports, timesheets and resource scheduling.
• Team development including: performance reviews, training plans, monthly ‘1-on-1’ sessions and manager field visits.
• Work closely with APAC Service Delivery teams, Project Management, and Technical Support teams to coordinate delivery of product Installation and repair services.
• Manage department budgets and maintain related finances.
• Contribute to strategic planning with senior management on key initiatives, services growth, and budget planning.
• Ongoing development, analysis and reporting of performance metrics and resource utilization data.
• To own and manage the ITP Field processes, including ongoing review of process efficiency, recommending and implementing any necessary changes.
• Own and improve ITP delivery quality of 3rd party service providers.
• Work on a functional level with cross-regional teams in EMEA and NALA for global consistency.
• Supervise Lead Installer work completion to ensure quality standards and consistency are maintained.
• Provide support for RFI / RFP including developing standard material.
• Be key focal on the technical resource needs, and deployment decisions for multiple projects.

• Degree level candidate with a minimum of 10+ years of telecommunications consulting experience, Field Services and people management.
• Strong client relationship management, analytical and problem-solving skills required.
• Excellent customer focus and adaptability.
• Motivated, self-reliant and solution-oriented individual.
• Consistent record of accomplishment of delivering project milestones on time and within budget. Demonstrated ability to effectively communicate and influence Executive management within customer and own organisation.
• Must demonstrate solid grasp of system integration, scope definition and control, activity estimation, time and quality management, organizational planning.
• Significant experience in a mixture of networking, network applications and major account development.
• Experience writing service contracts and working RFP.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office tools including Excel, PowerPoint, Visio, and MS Word is required.
• Experience leading large complex projects and working with global teams.
• Ability to travel up to 10% and work irregular hours per escalations.

Reference ID - GH/Telecom/JC//10122018//80297/Telepresence Delivery Manager (TDM)-APAC