Job Details

• Responsible for Regional Service Executives (RSEs) job functions and deliverables every day.
• Responsible for KPIs (Key Process Indicators) deliverables by all ASCs across the region for all Brands
• Responsible for overall smooth functioning of ASCs across assigned region by driving respective RSEs towards common objectives.
• Ensure ASC audits are conducted periodically by RSEs as per PJP (Permanent Journey Plan)
• Responsible for timely review with RSEs on KPI performance, escalations, implementation of corrective actions and monitoring the effectiveness of corrective actions.
• Coordinating with RSEs and ASVs (Authorized Service Vendor) to ensure Service readiness for Process & NPI (New Product Introduction)
• Provide field feedback on product quality and ensuring necessary corrective actions are implemented as and when required
• Responsible for network expansion plan based on Customer requirement.
• Coordinating with the Logistics Partners in his region and Corporate office for seamless operations
• Coordinating & meeting with Customer Support Team of the company' s Customer for resolving issues, give timely feedback etc.,
• Ensuring that Escalations and End Customer issues are sorted out in timely manner & Implementation of corrective actions for resolving the customer escalations

• ASC KPIs deliverables
• SLA Management, Governance of RSEs, ASCs
• Effective implementation of Business strategies and plans across ASC network
• Health & Hygiene of ASC network
• Commercial Discipline of the network. 
• AR / AP collection.
• Masters in business Admin will be added advantage. 
• 5 + years in the same domain handling similar job profile.
• A fair working knowledge, experience in service support networks, in a region
• Strong analytical skills and is an interpersonal communicator with excellent written and oral English skills.
• Team Player, Able to manage large Team handling varied brands and Network
• Participates as individual contributor to the team, usually with limited professional expertise
• Makes decisions affecting own work within set parameters.
• Review priorities with the supervisor
• A responsible, reliable, self-motivated specialist with good Team focus.
• Willingness to travel.

Reference ID - GH/EPC/JC//05102018//78828/Regional Service Manager