Job Details

• Lead L2 Production Support Engineers, help L3 teams and projects teams in fixing the issues and deployments.
• Identify root cause for production incidents and lead the relevant operation teams to implement necessary actions to prevent recurrence
• Provide strategic and tactical solutions for technical issues.
• Ensure the SLA for the incident tickets.
• Support fixes and emergency application changes.
• Assist in ad-hoc releases and perform Tech Live-Verifications for application and Infra changes.
• Handle day to day incidents related to multiple PeopleSoft modules. This includes participating in incident calls and working with application teams and other systems to recover services.
• Lead investigation and recovery actions in incident management calls.
• Lead and drive the root cause analysis for such incidents.
• Lead and provide technical expertise and leadership to support team.
• Propose and implement improvement initiatives.
• Effective stakeholder management of a diverse group of people including management, business and other platform SMEs.
• Maintain and monitor all aspects for the proper running of the application.

• - 8+ years of PeopleSoft Financials Technical Production/Development experience
• - Proven leadership and management skills with 3 or more years of managing/leading PeopleSoft Technical resources
• - Experience with PeopleSoft implementation and major upgrades involving multiple modules
• - Expert knowledge of most of the following areas: PeopleCode, PeopleTools, Workflow, Application Engine, Component Interface, Integration Broker
• - In depth knowledge of reporting tools (PS Query, Tree Manager, PS/nVision, Crystal Reports, SQR, XML Publisher)
• - Thorough Knowledge of Infrastructure & configuration of Application Server, Web Server and Process Scheduler
• - Working knowledge of DB2 Database and AIX/Linux Operating Systems
• - Ability to estimate the level of effort, effective triaging of issues, timely resolutions of user problems or issues
• - Hands on technical/implementation experience in at least 3 of following PeopleSoft financials modules GL, AR/BI, AP, EX, and AM
• - Ability to multi-task, provide routine status updates to lead and stakeholders, and meet project deadlines
• - Ability to communicate technical and non-technical information clearly and articulately.

Reference ID - GH/IT/JC//26102018//79274/People Soft Production Support Engineer