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Experience: 8-10 Years | Salary: INR Client is one of the best paymaster in the industry. | Opening(s): 1 | Posted Date : 2018-09-25
Hiring For One of the Leading Telecommunication Firm.
Job Description
  • 10 to 12 years of experience in IT Infrastructure. Should have worked as a NOC manager for at least 2 years.
  • Maintain and improve the 24/7 Network Operations Center program supporting multiple geographies.
  • Work closely with Infrastructure leadership to ensure problem resolution and user satisfaction, report existing IT system risks, and recommend improvements. 
  • Ensure processes and resources are aligned towards achieving committed SLAs and KPIs
  • Schedule and direct activities to resolve hardware, routing and software problems in a timely and accurate fashion.
  • Responsibility for Incident Management, Problem Management, Change Management, Monitoring Response, and Reporting/Metrics.
  • Ensure the oversight, organization, and high motivation level of all the team members of the NOC.
  • Proactive communication on network health, impacts, escalations, and other critical analysis to Management and key stakeholders.
  • Define & Document processes and controls.
  • Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels.
  • Lead recovery team for Network Outages. Perform root-cause-analysis and prepare as well as drive preventive & corrective action plan.
  • Drive a continuous improvement environment.
Desired Profile
  • Strong ability to aid in analysis of and documentation of root-cause analysis. 
  • Knowledge of tunneling technologies such as L2 and L3 VPN's. 
  • Knowledge of hardware, network operating systems and troubleshooting skills. 
  • Ability to provide continuous evaluation of the company's network infrastructure and initiate expansion or remediation projects to support growth and mitigate risks. 
  • Knowledge of support systems for network management 
  • Understanding of network security concepts
  • Knowledge of network management platforms including but not limited to: WhatsUP gold, SolarWinds, CiscoWorks, Cisco Prime etc.
  • Experience with all aspects of networking including IP, TCP, VPNs, Routers, and switches.
  • Ability to work extended hours as required.
  • Good to have prior experience in Onsite-Offshore model.
  • Excellent written and verbal communication skills
  • Detail oriented, able to multitask and meet deadlines
  • Self-motivated, able to work in a team and independently
  • Strong interpersonal skills and proven leadership skills including ability to communicate appropriate detail to all levels of management.
  • Ability to make decisions and solve problems while working under pressure. 

Reference ID - GH/Telecom/JC//05092018//78164/Service Delivery Manager

Industries TypeTelecom/ ISP
Role Service Delivery Manager - With Leading Telecommunication Industry Client
Skills Problem Management, Incident Management, Change Management, Service Delivery Management, IT Infrastructure, Network Operations, Continuous Improvement, Network Services, Corrective Action, Action Plan
Functional Area IT Software - Telecom Software
Education UG -B.Tech/B.E. - Any Specialization, BCA - Computers PG - MBA/PGDM - Any Specialization, MCA - Computers Doctorate - Doctorate Not Required
Location Gurgaon
Keywords Problem Management, Incident Management, Change Management, Service Delivery Management, IT Infrastructure, Network Operations, Continuous Improvement, Network Services, Corrective Action, Action Plan
Contact HR
Telephone 01146547700
Email jobs@globalhunt.in
Reference id GH/Telecom/JC//05092018//78164/Service Delivery Manager