Job Details

• Oversight of the Collections strategy structure and of assigned strategic pilots and champion-challengers currently running and planned
• Proposing and supporting the design of strategy and pilot monitoring reports
• Proposing and managing phasing from pilot to final solutions
• Close cooperation with other Departments within Collections to ensure understanding and fulfilment of business needs for the whole function
• Market research and investigation of cross-country and cross-department opportunities to propose innovations in strategy to improve collections results
• Cost to Benefit impact estimations of potential new strategies and model implementations - building business cases for major strategy changes
• Feasibility analysis preparation for Strategy change or implementation
• Designing and proposing optimizations and improvements within currently used strategies
• Optimization of currently running strategy processes to improve P&L Results
• Proposing new KPIs and indicators better allowing to estimate the true benefits and costs of used strategies from a company perspective
• Designing and implementing various Predictive Models, Champion-Challengers, Decision-tree segmentations and other data driven methods as a basis for new strategy branches
• Proposing and designing Customer, Contract and other types of segmentations allowing for better adapted workflows with higher ROI and more relevant monitoring
• Testing and confirming/disproving business-relevant hypothesis in the field of Collections raised internally or by a related department or function
• Transforming business ideas and results of workshops and brainstorming sessions about collections strategy into concrete business proposals if relevant
• Driving all forecasting and budget estimation related analysis for the Collections Function
• Taking the role of Subject Matter Expert in strategy change discussions and decisions from a Strategy and Modelling perspective.

• 3+ years of relevant experience 
• Experience with SAS campaign management for CRM 
• Project management experience 
• Prior exposure to customer lifecycle management in Financial companies 
• Strong analytical skills 
• Excel / Power Point / Database 
• Strong communication and presentation skills 
• Self-starter and persistent; focused on results 
• Highly adaptive to changes, able to work under pressure in a fast paced environment 
• Out of the box thinking, able to find creative solutions 
• Ability to collaborate and interact effectively with multiple level

Reference ID - GH/BFSI/JC//04052018//75247/Senior Manager-CRM Systems & Campaigns