Job Details

• Manage a team of customer solution specialists to ensure consistent service delivery to our customers in the South Asian region.
• Ensure team members adopt consultative approach to understand customer challenges and opportunities in order to recommend the most relevant products/ services to meet their needs and drive business advantage.
• Establish standard operational best practices for customer engagements, conversions, RFP response, and problem identification.
• Ensure close coordination of efforts with sales and account teams, including renewal and conversion processes, acquisitions and RFP responses.
• Work closely with Sales, Marketing, Global Operations and other key stakeholders to drive Customer Solutions and Implementation activities
• Manage team to provide project management and oversee key engagements to ensure successful implementations.
• Effectively balance resources across multiple projects to ensure customer needs are met. Determines the viability of customer-driven requests for systems, third party tools and connectivity solutions including front, mid and back office.
• Ensure team provides status to the field/ customers on product updates, enhancements and service changes
• Ensure smooth migration from other GDS systems to  during conversions
• Engage key existing customers through regular reviews to strengthen partnership and provide relevant solutions to address their business challenges and meet their business strategies

• At least 3 years of experience in managing team in diverse cultural and geographical location in matrix organization
• Experience in managing escalation and customer issues, keeping both Sabre and customer executives informed
• Strong experience in managing large projects preferred
• Ability to provide solutions to address customers needs

Reference ID - GH/IT/JC//26042018//75150/Manager Product & Tech Consulting