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Experience: 12-15 Years | Salary: INR Client is one of the best paymaster in the Industry. | Opening(s): 1 | Posted Date : 2018-05-02
Hiring For A Leading Technology E-commerce Firm.
Job Description
  • Manage a team of customer solution specialists to ensure consistent service delivery to our customers in the South Asian region.
  • Ensure team members adopt consultative approach to understand customer challenges and opportunities in order to recommend the most relevant products/ services to meet their needs and drive business advantage.
  • Establish standard operational best practices for customer engagements, conversions, RFP response, and problem identification.
  • Ensure close coordination of efforts with sales and account teams, including renewal and conversion processes, acquisitions and RFP responses.
  • Work closely with Sales, Marketing, Global Operations and other key stakeholders to drive Customer Solutions and Implementation activities
  • Manage team to provide project management and oversee key engagements to ensure successful implementations.
  • Effectively balance resources across multiple projects to ensure customer needs are met. Determines the viability of customer-driven requests for systems, third party tools and connectivity solutions including front, mid and back office.
  • Ensure team provides status to the field/ customers on product updates, enhancements and service changes
  • Ensure smooth migration from other GDS systems to  during conversions
  • Engage key existing customers through regular reviews to strengthen partnership and provide relevant solutions to address their business challenges and meet their business strategies
Desired Profile
  • At least 3 years of experience in managing team in diverse cultural and geographical location in matrix organization
  • Experience in managing escalation and customer issues, keeping both Sabre and customer executives informed
  • Strong experience in managing large projects preferred
  • Ability to provide solutions to address customers needs

Reference ID - GH/IT/JC//26042018//75150/Manager Product & Tech Consulting

Industries TypeIT-Software / Software Services
Role Manager Product & Tech Consulting - With Leading IT Industry Client
Skills Service Delivery, Marketing, Sales Account, Project Management, RFP, Global Operations, Team Management, Third Party, Back Office
Functional Area Production, Manufacturing, Maintenance
Education UG -B.Sc - Any Specialization, Computers, BCA - Computers PG - MCA - Computers, MS/M.Sc(Science) - Any Specialization, Computers Doctorate - Doctorate Not Required
Location Delhi NCR
Keywords Service Delivery, Marketing, Sales Account, Project Management, RFP, Global Operations, Team Management, Third Party, Back Office
Contact HR
Telephone 01146547700
Reference id GH/IT/JC//26042018//75150/Manager Product & Tech Consulting