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Experience: 5-9 Years | Salary: INR Client is One of The Best Paymaster in The Industry | Opening(s): 1 | Posted Date : 2018-04-05
Hiring For One of The Leading Banking Firm
Job Description
  • Conceptualize, develop and execute integrated, innovative digital programs and service promotional campaigns across Alternate Channels
  • Optimize, develop, and implement digital strategy to increase penetration of Alternate Channels
  • Recommendation of new functionalities on the Digital Platform in sync with best Practices around the world conducive to Customer Servicing
  • Stay upto date on Social media trends & the competitive landscape as well as be able to explore new trends in technology for Customer Servicing
  • Initiatives to grow number of Alternate Servicing Channels and launch programs to monetize the existing customer base for adoption
  • Execute and Align Alternate Servicing strategy to specific business and functional goals and ensure support to org wise projects and initiatives
  • Continuous monitoring and innovation in customer interaction on Various Social media channels as Facebook, twitter etc. through contests, events etc.
  • Drive ongoing measurement and process improvements including digital audience, customer engagement metrics and campaign ROI
Desired Profile
  • Detailed understanding on effective usage of Digital channel for Customer Servicing
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy.
  • Ability to work on complex data, identify areas of process improvement across Digital Channels

Reference ID -GH/BFSI/ Sr Manager Alternate Servicing/JC//07022018//73720

Industries TypeBanking / Financial Services / Broking
Role Senior Manager Alternate Servicing - With Leading BFSI Client
Skills digital strategy, customer interaction, customer engagement, customer services,enior management, promotional campaigns, social media, Digital Marketing
Functional Area Marketing, Advertising, MR, PR, Media Planning
Education Doctorate - Doctorate Not Required
Location Gurgaon
Keywords digital strategy, customer interaction, customer engagement, customer services,enior management, promotional campaigns, social media, Digital Marketing
Contact HR
Telephone 01146547700
Email jobs@globalhunt.in
Reference id GH/BFSI/ Sr Manager Alternate Servicing/JC//07022018//73720