Job Details

• The position will responsible for designing Quality & Turnaround methodology for Operations process (Central & De-central).
• The candidate will be responsible for monitoring & assessing the Quality, Turnaround and publish the report / dashboards to senior Management.
• Responsible to indentify process improvement area and will also be responsible for implementation of the same & carry out project Management.
• Taking initiatives & advising best practices to improve quality & TAT for the unit.
• Automate MISs on xls with use of technology, thus reducing work for the teams.
• Should have capability to interact with Peers from the teams / cross functional & Senior Management.
• Candidate should be able to drive the teams for achievement of better Quality & TAT.
• Should have managed a Team of at least 5-6 employees

• Subject Matter Expertise in assessing risk and implement processes / policies to mitigate potential risks in operational transactions and should use effective tools to measure the quality & TAT .
• Preferably a Sigma Black Belt

Reference ID - GH/BFSI/Quality Head/ JC//29012018//73516