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Job Details

Experience: 7 - 10 Years | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2018-02-23
Hiring For A leading banking firm
Job Description

Analyzing the Client requirement, designing, configuring, implementing and supporting the contact center application and routing framework as per the business requirement.

Interaction Workspace, allowing for detailed integrations across Genesys and other client platforms (such as CRM, etc.)

CCPulse templates creation.

Complete knowledge of Genesys Framework (8.x).

Should be able to work on OCM, GA, CME,IRD, Campaigns, etc.

Able to read and identify issues in logs (SIP, RM, MCP, etc.)


GIM reporting.

Basic Oracle/MYSQL knowledge.

Desired Profile

Good communication skill.
Basic knowledge of LINUX.

Reference ID - GH/BFSI/PRINCIPAL EXECUTIVE - GENESYS/ JC//22022018//73987

Industries TypeBanking / Financial Services / Broking
Role Principal Executive - Genesys - With Leading Banking Client
Skills CME, Genesys Framework, Contact Center
Functional Area IT Software - Application Programming, Maintenance
Education B.Tech
Location Bengaluru
Keywords CME, Genesys Framework, Contact Center
Contact HR
Telephone 01146547700
Reference id GH/BFSI/PRINCIPAL EXECUTIVE - GENESYS/ JC//22022018//73987