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Experience: 7-12 Year | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2018-02-09

Hiring For	A leading engineering consultancy firm
Designation	Principal Technology Specialist
Job Description	Installs hardware and software, troubleshoots and resolves hardware and software issues. Adheres to and enforces help service procedures & responds to assigned trouble tickets. Interfaces with hardware, software and facility vendors to ensure the timely and quality delivery of preventive and reactive maintenance. Offer timely technical support install and maintain computer systems and networks aiming for the highest functionality. Proactively ensure the highest levels of systems and infrastructure availability & provide 2nd and 3rd level support as and when required. Provide orientation and guidance to users on how to operate new software and computer equipment. Escalates complex issues to the respective system administrators Help Asset MGMT team to track all end user computing equipment from receipt through disposal. Identify computer or network equipment shortages and place orders. Effectively communicate to multiple levels of the organization including SMEs (Subject Matter Experts) and Principal Technologists Organize and schedule upgrades and maintenance without deterring others from completing their work. Participates in end user computing projects, and participates in development and technical services project as requested.
Desired Profile	Prior experience in providing IT support across a Microsoft operating environment, supporting desktop and server hardware, as well as Microsoft office suite and various other engineering applications. Must be familiar with and have experience using McAfee AV and other end-point protection tools. Must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users. PC technicians are expected to be available for off-hours support when necessary, such as participating in 24/7 support rotations or planned moves, adds and changes (MAC). This role may have project responsibilities, including the support of new hardware, OSs, management systems or application pilots. PC technicians are expected to work collaboratively with other IT service delivery members (for example, Level 1 service desk personnel, Level 3 desktop engineers, or network operations and security administrators) to troubleshoot incidents. Technicians also are expected to collaborate with peers to develop best practices and foster the continuous improvement of IT service and support. Experience in end user training is an added advantage.
Industry	Construction / Engineering / Cement / Metals
Functional Area	IT Software - Application Programming, Maintenance
Skills	Hardware, Technical Support, Technical Services, Asset Management, End User
Education	UG -B.Tech/B.E. - Any Specialization
Location	Chennai
Contact	HR
Call on	01146547700
Email	jobs@globalhunt.in
Reference id	GH/EPC/Principal Technology Specialist/ JC//31012018//73573

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