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Experience: 7-12 Year | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2018-02-09
Hiring For A leading engineering consultancy firm
Job Description
  • Installs hardware and software, troubleshoots and resolves hardware and software issues.
  • Adheres to and enforces help service procedures & responds to assigned trouble tickets.
  • Interfaces with hardware, software and facility vendors to ensure the timely and quality delivery of preventive and reactive maintenance.
  • Offer timely technical support install and maintain computer systems and networks aiming for the highest functionality.
  • Proactively ensure the highest levels of systems and infrastructure availability & provide 2nd and 3rd level support as and when required.
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Escalates complex issues to the respective system administrators
  • Help Asset MGMT team to track all end user computing equipment from receipt through disposal. Identify computer or network equipment shortages and place orders.
  • Effectively communicate to multiple levels of the organization including SMEs (Subject Matter Experts) and Principal Technologists
  • Organize and schedule upgrades and maintenance without deterring others from completing their work.
  • Participates in end user computing projects, and participates in development and technical services project as requested.
Desired Profile
  • Prior experience in providing IT support across a Microsoft operating environment, supporting desktop and server hardware, as well as Microsoft office suite and various other engineering applications.
  • Must be familiar with and have experience using McAfee AV and other end-point protection tools.
  • Must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users.
  • PC technicians are expected to be available for off-hours support when necessary, such as participating in 24/7 support rotations or planned moves, adds and changes (MAC).
  • This role may have project responsibilities, including the support of new hardware, OSs, management systems or application pilots.
  • PC technicians are expected to work collaboratively with other IT service delivery members (for example, Level 1 service desk personnel, Level 3 desktop engineers, or network operations and security administrators) to troubleshoot incidents.
  • Technicians also are expected to collaborate with peers to develop best practices and foster the continuous improvement of IT service and support.
  • Experience in end user training is an added advantage.
Industries TypeConstruction / Engineering / Cement / Metals
Role Principal Technology Specialist
Skills Hardware, Technical Support, Technical Services, Asset Management, End User
Functional Area IT Software - Application Programming, Maintenance
Education UG -B.Tech/B.E. - Any Specialization
Location Chennai
Keywords Hardware, Technical Support, Technical Services, Asset Management, End User
Contact HR
Telephone 01146547700
Reference id GH/EPC/Principal Technology Specialist/ JC//31012018//73573