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Experience: 6 - 10 Years | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2018-01-15
Hiring For Hiring for Leading iron & steel firm
Job Description

Build customer loyalty and referrals, ensuring best in class installing and complaint management & Ensure Time-Bound Closure of all consumer complaints.
Close coordination and interaction with Customers. Continuous analysis of customer satisfaction score, Improvement in feedback processes.

Desired Profile

Knowledge in Product and market segment knowledge, commercial acumen, knowledge of customer services, Analytical Skills

Industries TypeIron and Steel
Role Senior Manager Consumer Experience
Skills Complaint Management, Senior Management, Customer Satisfaction, Customer Loyalty, Consumer Complaints
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education PG - MBA/PGDM - Marketing
Location Kolkata
Keywords Complaint Management, Senior Management, Customer Satisfaction, Customer Loyalty, Consumer Complaints
Contact HR
Telephone 91-11-46547700
Email jobs@globalhunt.in
Reference id GH/EPC/Senior Manager Consumer Experience/JC//27122017//72920