globalhunt current openings

Job Details


Experience: 15-18 Years | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2017-12-22
Hiring For A Reputed Client of GlobalHunt
Job Description
  • Technical + Management Skills

  • Green Belt Six Sigma Certification

  • ITIL V3 Certification

  • MN & Fixed network product/platform certification.

  • Leadership Skills,

  • People Management Skills,

  • Customer Management Skills

  • Cross functional Stakeholders Management Skills,

  • Service/Quality Mindset,

  • Analytical skills

  • 14+ years’ experience in telecommunications or related industry preferably on Operations management

  • Must have good Written and Verbal English.

Desired Profile
  • Achieving 100% SQIs associated with Service Management

  • Service management governance

  • Implementing the Service improvement programs

  • New project addition and related discussion.

  • Dedicated Process owner of Problem / change management

  • Support to Incident Management process

  • Executing the Service improvement program for problem management on Repeat incident reduction

  • End to end Delivery of the SQI dashboard implementation

  • Weekly/Quarterly Customer and Region governance

  • Management of All Customer visits and Executive visits.

  • Ownership and Execution of Transition and few transformation programs.

  • Ownership and Execution of Transition and few transformation programs.

  • To ensure Quality & Six sigma approach on all the Service delivery to Customer.

  • Acting as Second Level Escalation Contact for Region, Third party and Customer management.

  • To work Closely with Customer management, Region management and GDC management on daily basis.

Industries Type IT-Software / Software Services
Role Service Delivery Manager
Skills cissp, siem, people management skills, ceh, service delivery management, intrusion detection
Functional Area ITES , BPO , KPO , LPO , Customer Service , Operations
Education Btech/BE
Location Chennai
Keywords cissp, siem, people management skills, ceh, service delivery management, intrusion detection
Contact HR
Telephone 91-11-46547700
Email jobs@globalhunt.in
Reference id GH/Telecom/ Service Delivery Manager/ JC//14122017//72721