Job Details

Technical + Management Skills

Green Belt Six Sigma Certification

ITIL V3 Certification

MN & Fixed network product/platform certification.

Leadership Skills,

People Management Skills,

Customer Management Skills

Cross functional Stakeholders Management Skills,

Service/Quality Mindset,

Analytical skills

14+ years’ experience in telecommunications or related industry preferably on Operations management

Must have good Written and Verbal English.

Achieving 100% SQIs associated with Service Management

Service management governance

Implementing the Service improvement programs

New project addition and related discussion.

Dedicated Process owner of Problem / change management

Support to Incident Management process

Executing the Service improvement program for problem management on Repeat incident reduction

End to end Delivery of the SQI dashboard implementation

Weekly/Quarterly Customer and Region governance

Management of All Customer visits and Executive visits.

Ownership and Execution of Transition and few transformation programs.

Ownership and Execution of Transition and few transformation programs.

To ensure Quality & Six sigma approach on all the Service delivery to Customer.

Acting as Second Level Escalation Contact for Region, Third party and Customer management.

To work Closely with Customer management, Region management and GDC management on daily basis.