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Job Details

Experience: 15 - 22 Years | Salary: Not Disclosed by Recruiter | Opening(s): 1 | Posted Date : 2017-09-15
Hiring For A Reputed Client of GlobalHunt
Job Description

Impact on the Business

  • Maintain and improve the delivery of superior customer service by actively driving operational performance, (meeting PLAs, reducing cost, driving operational efficiency and reducing operational risks).
  • Manage Client's resources effectively to meet strategic objectives of the business.
  • To ensure Knowledge retention in the process by continuously developing and training staff and ensure there is a successful framework of career progression plan in place.

Customers / Stakeholders

  • Ensure that the customer is at the heart of everything we do bothpersonally and as an organisation
  • Maintain and improve the delivery of a high quality, high volume processing service by ensuring that the Client's teams meet all Performance Level Agreements including standards in quality
  • Provide support to other Client's teams, within Company as directed to meet the wider Global needs of the Client's business.
  • Maintain a value added relationship with the respective business partners; be seen as a integral part of their business.

Leadership & Teamwork

  • Lead a highly motivated and skilled team, which allows Client to meet the business objectives.
  • Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business
  • Support other Business Service initiatives in driving operational change programes.

Operational Effectiveness & Control

  • To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
  • To continually re-assess the operational risks inherent in the business donor Group companies.
  • Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure
  • To be aware of the nature ofour customers business/trading patterns andalert to any out of the ordinary transactions, which should be escalated to Senior Management
  • To be fully conversant with Client, anti money laundering, internal procedures, polices and sanctions and regulatory requirements of our business partners.
Desired Profile
  • 12+ years experience in Global Trade and Receivables Finance operations
  • Strong International Trade experience and background required and in depth working knowledge ofICC Publications as UCP/URC/ISBP/URR and ICC opinions
  • Ability to manage resources of the unit, and structure in the most effective way to achieve efficient cost/service levels.
  • Proven experience of successfully leading, managing and developing a large team of managers and staff across a diverse range of processes within an operational environment.
  • Proven experience in communicating and implementing overall strategic goals.
  • Ability to maintain control, direction and motivation in an ever-changing environment.
  • Proven process re engineering and production management skills.
  • Ability to understand and implement Group risk management Proven track record in delivery, including strong operational control capabilities.
Industries TypeBanking / Financial Services / Broking
Role Vice President Trade Operations
Skills Trade Operations, Retention, Customer Service, Staff Training
Functional Area Financial Services, Banking, Investments, Insurance
Education PG - Any Postgraduate
Location Chennai
Keywords Trade Operations, Retention, Customer Service, Staff Training
Contact HR
Telephone 91-11-46547700
Reference id GH/BFSI/VP TRADE OPERATIONS/JC//29082017//70749